1. Basis of the Sale
Goods are purchased in accordance with any written purchase order of the Buyer, which is accepted by Storysack. All goods are supplied according to Storysack Standard Terms and Conditions, which shall govern the exclusion of any other terms and agreements.
2. Title to Goods
Risk of damage to or loss of goods shall pass to the buyer at the time of delivery. However, Storysack retains the legal right to all goods until they are paid for in full, at which time ownership (title) of the goods will pass to the Buyer.
3. Direct Delivery Items
Direct Delivery Items are non-returnable in the event of Buyer error. Such goods are only returnable with permission from Storysack when supplied either faulty or damaged.
Please note that cancellation of orders for Special Order goods must be made within 3 days of the date of placing the order. Changes to the specification of the order must be made within 3 days of receiving our order acknowledgement.
Please note that it may not be possible to return certain direct delivery goods. However, where possible we will endeavour to accomodate your needs but reserve the right to apply a re-stocking charge plus the cost of carriage.
4. Damaged Goods and Claims
If goods are delivered damaged, Storysack must be notified in writing within 3 days of receipt of the goods, otherwise claims cannot be considered. If goods cannot be examined on delivery, the Buyer should sign as ‘unexamined’ and any damage or shortage of goods notified in writing to Storysack within three working days after delivery.
Prices quoted on our website do not include VAT.
VAT will be added to all UK and EC orders (where applicable) at the current rate. All prices are net.
Product prices shown apply to customers within the UK and Europe; customers outside of Europe should contact our Customer services department for a quotation.
We reserve the right to vary and change prices in accordance with economic conditions without prior notice. Errors or omissions are subject to alteration without notice.
Where credit (payment By Invoice) is provided, payment is required within 30 days from the invoice date. Please pass invoices for part deliveries immediately – the remaining items will be invoiced separately at the time of despatch. In the event that orders are split, you will only be invoiced one delivery charge. Storysack reserve the right to charge interest on any overdue invoices at 2% per month.
Payment may be made by debit or credit card (UK debit cards only); by cheque made payable to Demco Europe Ltd or by credit transfer: Code 20-61-51 A/C 40348708. For accounts queries please call 01992 454540.
Delivery is £6.50 within the UK mainland. For delivery charges to Northern Ireland, Scottish Highlands, offshore islands (including Isle of Wight) and overseas - please see our Delivery and Returns page.
Our standard delivery on stocked items (subject to availability) is within 48 hours. However, any delivery dates quoted are approximate and Storysack cannot be held liable for any delay in delivery of goods. Direct delivery items are shown with standard delivery times. during March and from July to September delivery lead times may extend.
All stocked items are covered by our No-Quibble Guarantee. Simply obtain authorisation from a member of our Customer Service team and return within 30 days, unused and in original packaging for prompt replacement, exchange or refund. Direct Delivery goods are non-refundable unless faulty, please see note 3.
- Always obtain authorisation before returning goods, call customer services on 01992 454636.
- All goods must be returned in pristine condition in their original packaging. We reserve the right to withhold full credit if any goods are received back without their full original packaging or in a condition unfit for re-sale.
- A collection charge of £8.75 will be applied for goods deemed unsuitable or ordered in error.
10. Product Availability
Storysack is continually seeking to improve the quality and value of its goods and services. Whilst every effort is made to ensure the information given on our website is accurate, changes do occur and goods may be discontinued. In this event we will offer as close an alternative as possible. We do reserve the right to change specifications or improve our goods.
Storysack is a trading name of Demco Europe Ltd.
Registered Office: Grange House, Geddings Road, Hoddesdon, Hertfordshire, EN11 0NT.
Registered in England and Wales No. 2067190.
VAT Reg No. 443 8186 36.